TransPak

Transpak: Automating AP and Sales Orders with X3CloudDocs
Find out how Transpak overcame manual processes and time-consuming tasks by implementing X3CloudDocs PIA and Soa modules.

Company Name: TransPak

Location: United States

Company Size: ~1000 Employees

Module(s) Purchased: PIA, SOA

The Business

TransPak is a global provider of custom packaging, crating, design, and logistics solutions, supporting customers with the safe transport of high-value and complex products worldwide. With decades of experience and an international footprint, TransPak delivers end-to-end packaging and logistics services that help businesses protect goods, streamline operations, and ship with confidence across global supply chains.

The Challenges

TransPak historically has been heavily reliant on manual processes for its AP function, which was time-consuming and limited the team’s ability to focus on higher-value work.
The AP team was manually entering invoice data and matching invoices to purchase orders, handling a very high annual invoice volume. This approach introduced inefficiencies, increased the risk of errors, and diverted skilled resources away from more strategic activities.

We found that the AP team was manually entering invoice data into our system and matching nearly 100,000 invoices to POs annually, and that if automated, these resources could be better utilised for more critical tasks.

Scott Eisenberg, VP of Global Supply Chain

Why X3CloudDocs?

To address these challenges, TransPak began exploring automation and AI-driven solutions for Accounts Payable. X3CloudDocs was selected as the first AI solution implemented within TransPak, providing a platform capable of automating invoice processing while remaining fully aligned with existing Sage X3 processes.

X3CloudDocs learned TransPak’s supplier invoice formats, automatically extracted invoice data, matched invoices to purchase orders, flagged exceptions, and supported workflow approvals. This significantly reduced the need for manual invoice review and created a more streamlined, scalable AP process.

X3CloudDocs was selected because it is native to Sage X3, delivers a quick time to value through fast deployment, and is supported by a strong, responsive implementation team.

Scott Eisenberg, VP of Global Supply Chain

The Outcome

Following the success of X3CloudDocs in Accounts Payable, TransPak began extending the platform into other areas of the organization, building on the strong results achieved through invoice and PO automation.

Shortly after implementation, we achieved record on-time supplier payments, improved our payment turnaround times, and earned top-tier recognition from Dun & Bradstreet—clear proof that we’re financially solid and a best-in-industry company for suppliers to work with. By eliminating 95% of repetitive tasks, we also freed our team to focus on more critical, higher-value activities.

Scott Eisenberg, VP of Global Supply Chain

Expanding X3CloudDocs Usage

Our experience with X3CloudDocs has exceeded our expectations. We started with invoice/PO automation and were so pleased with the results, we’ve started rolling out X3CloudDocs in other areas of our business.

Scott Eisenberg, VP of Global Supply Chain